What is your return/exchange/cancellation policy?
Our Printed Backdrops and Mat Floors and are custom printed to order based on your size and art work selected, therefore we are unable to accept returns or exchanges. 
Once your order is placed it cannot be canceled.
For further information see our Store Policy Page

Copyright Information
All of our backdrop and floor design images are copyrighted under Fancy Fabric and Props Inc. They may not be duplicated, used in digital backdrops, reprinted, or copied in any form without written consent from Fancy Fabric and Props Inc. If you decide to do so, legal action will be taken.

Items damaged during transit or defective product received:
For any misprinted or item damaged in transit, we are happy to replace the order with the same design/size/material once proof of damage/misprint is received.
If your order was received damaged or defective, please send us an email at FancyFabric@outlook.com within 30 days of delivery.
Photos of damage/defect must be submitted, defects/damages must be submitted within 30 days.  
As part of our re-print policy for damaged poly paper Backdrops, the customer must agree to hold onto the damaged packaging and backdrop material for 30 days and in the event that you or us are contacted by USPS you must submit the damaged packaging and backdrop in person to your USPS to obtain a PS Form 3831.

Do you ship Internationally?
Yes, we do ship World Wide! International Shipping is available at check out. If you are unable to select a shipping option for some reason, please email us so we can assist: FancyFabric@outlook.com

Customs Duties/Taxes/Fees:
We are located in the USA. If you are an International Customer; you may have to pay Duties/Taxes or Fees (which are separate from us, and will be determined and charged by your Country based on the Imported Goods you ordered and your Country's Postal Laws for Importing Goods Internationally. We do our best to help by marking the value reasonably low. For further questions or assistance with any fees or charges, we recommend contacting your local postal office.
Any returned mail due to not being collected or fees not being paid will be responsible for the postage due to re-ship the order.

Printed Backdrop/Mat Floor Orientation:
Our Products are all listed using the US Customary Measurement System, and will print in "landscape" orientation, as pictured in the square and rectangular Backdrop crop. 

Measurements using the symbol: " are measured in inches.
Measurements using the symbol: ' are measured in feet.
Our Printed Backdrops/Mat Floors are listed width x height.
Example: An 84x60" design would be 84 inches wide (horizontally across) and 60 inches tall (vertically).
A 7x5' Floor is 7 feet wide, 5 feet tall.
The main image shown is a low resolution image of how the Printed Backdrop or Mat Floor will print in a 60x60" or 8x8' crop.
The rectangular image of the Design shows a low resolution example of how the rectangular crops will print. 

Can you expedite my order?
Mat Floor orders are unable to be expedited and can take 2-3 weeks for Domestic orders to process before shipping.
Any Backdrop larger than 60 inch tall is unable to be expedited (6 foot tall- 8 foot tall Fabric Backdrops are unable to be expedited, they will take 1-2 weeks to process before shipping.)
Please email FancyFabric@outlook.com prior to placing your order to see if we are able to assistance in expediting your order. We are not always able to accommodate every request due to the nature of our products being custom made to order and requiring time to process and ship.
Additional fees may apply.

I only received part of my order, do my items ship separately?
The following items will ship separately due to the different type of materials different packaging required for each.

Any RTS (ready to ship) items purchased in the same transaction with items of the same material will automatically ship together to combine shipping. If you wish to have the ready to ship items ship separately additional shipping fees may incur.

Poly Paper Backdrops: Poly Paper can ship only with other Poly Paper Backdrops in a 61in. x 3in. x 3in. cylinder shipping tube. All other items will ship separately. 

Printed Fabric Backdrops, Rooms, Posing Fabrics, Wraps, Wooden Bowls: Printed Backdrops and Posing Fabrics/Wraps will automatically be combined to ship together. 6 foot, 7 foot and 8 foot tall Fabric Backdrops will ship separate from all items as they print on a different printer in a different lab.
Any Mat Floor in a "Room" will ship separately from the Backdrops.
Wooden Bowls will automatically be combined to ship with small Fabric orders (orders containing 1 Printed Fabric Backdrop, 1 Posing Fabric, or 1 Wrap).
If you do not wish to combine shipping please email: Fancyfabric@outlook.com additional postage fees may apply for the separate shipping.

Mat Floors: Our Mat Floors can only ship with other Mat Floors placed in the same order. Our Mat Floors ship from a separate warehouse and shipping can not be combined with other items. Any Mat Floor in a Room will be shipped separately from the Backdrops.

Wool Flokati Rugs: Our 100% Wool hand-made Flokati Rugs will ship separate from all other items in your order.
Shipping will only be combined (automatically) for International orders that also contain Printed Fabric Backdrops, Posing Fabrics and/or Wraps (Poly and Mat Floors will ship separately).

How long before my order ships?

Printed Backdrops:
Our Printed Backdrops are custom made to order and can take 1-2 weeks to process before shipping via USPS Priority Mail. International orders will ship via USPS and can take 6-14 days to deliver in addition to the processing time. Unexpected delays may occur during Holidays.

Mat Floors: Our Mat Floors are custom made to order and take 2-3 weeks processing before shipping via UPS or FedEx Ground. International orders will ship via USPS and can take 10-21 business days to deliver in addition to the processing time. Unexpected delays may occur during Holidays. Mat Floors are unable to be shipped to PO Box addresses.

Posing Fabrics/Wraps: Shipping will be automatically combined if you purchase Fabric Printed Backdrops and Posing Fabrics/Wraps in the same order; your Fabrics/Wraps will ship in 1-2 weeks with your Fabric Printed Backdrop via USPS Priority Mail. International orders will ship via USPS and can take 10-21 business days to deliver in addition to the processing time.
For orders with only Posing Fabrics/Wraps your order will ship within 1-3 business days via USPS Priority Mail. International orders will ship via USPS and can take 10-21 business days to deliver in addition to the processing time.

Wool Flokati Rugs: Our hand-made 100% Wool Flokati Rugs will arrive to you within 3 weeks via UPS. International Orders may take 4-6 weeks to deliver and shipping will be automatically combined with any Fabric Printed Backdrops and/or Posing Fabrics/Wraps.

Wooden Bowls: Our Wooden Bowls ship within 1-3 business days via UPS Ground.

Exceptions for processing/delivery times/Unexpected delays in transit:
Unexpected delays can occur during natural disasters/heavy storms and during major US Holidays.
Mail can also be delayed for P.O. Box addresses, and those who live in rural areas.
During Major US Holidays Mat Floors will process in 2-3 weeks.

Any delayed mail is out of our control and buyer should contact shipper (USPS/UPS) for further details. If mail has not been delivered after 15 days from shipping, our policy is to then file a inquiry with USPS on your behalf. Once USPS closes the inquiry and determines the order is lost, we can assist in refunding or replacing the order.

International Orders can also commonly experience delays in transit. Because it is not unusual for International Mail to experience delays, and the mail will typically be re-routed and delivered; we do require 90 days from shipping before we can replace or refund any missing International Order.

Please email customer service at FancyFabric@outlook.com if you need assistance expediting an order.
Please reach out before placing your order if you have questions regarding our processing times, as your order cannot be canceled once placed.

Why can't I mix materials when ordering a design as a "set"?:
If you plan to use a design as a "set", (one backdrop as a floor, and one used as a wall) we strongly recommend using two designs in the same size and material for the best match.
The Mat Flooring is a much different material than our Poly Paper and Fabric, and is printed on a different printer using different color profile (CMYK vs RGB).
Because of the different material, printer, and color profile, the Mat Floors will usually two shades different than the Poly Paper or Fabric Backdrops.
We are unable to guarantee an exact match when purchasing two separate design in different materials. 
When purchasing two different materials for a set, you are knowingly accepting this risk.
No refunds, exchanges or returns will be allowed in the event that your set does not match.

What is the difference between Poly Paper and Wrinkle Free Fabric?
Our Poly Paper backdrops are a water resistant, high quality, synthetic coated paper with a glare-free, matte surface and excellent print quality; they're not wrinkle free but, the cost effective alternative to our Wrinkle Free Fabric Backdrops. 

You can set up your Poly Paper Backdrop by carefully clamping it to your backdrop stand, taping with painters tape (use caution when using tape) or tacking it to your wall and, it can be stored by being hung or rolled like a poster.
Our Wrinkle Free Fabric Backdrops are a specially designed, stretchy, soft, poly-cotton blended fabric that's super easy to use, set up, store and travel with. This is the ideal backdrop if you desire a product with durability, longevity and ease of use.
Our Fabric Backdrops can be set up by clamping it to your backdrop stand, taping or tacking it to your wall and, can be stored away by folding it like a t-shirt.
You can throw your fabric backdrop in the dryer for a few minutes prior to use for an even more smooth finish.
Our backdrops come in a variety of different sizes, we recommend the 84x60". We find this size works well for most lenses and offers the most amount of backspace for overhead shots, and to avoid having to crop any details or elements.    

Do you take custom requests?
If you would like to have a custom design printed, please email us at FancyFabric@outlook.com Additional fees may apply.

Still have questions?
Contact us at FancyFabric@outlook.com for any other questions you may have! 

Office Hours:

Monday-Friday 8:00am - 4:30pm
Excludes all major Holidays 

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What is your return/exchange/cancellation policy?Our Printed Backdrops and Mat Floors and are custom printed to order based on your size and art wo...

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