FAQs

What Size is Recommended?
Our Backdrops come in a variety of different sizes, we recommend the 84x60" or 90x60"  for Cake Smash age. 8x6' for children that are around 4-5, 10x7' for slightly older children, and 12x8' or 10x8' is recommended for Adults, Families and older Children. 60x50" is very small and recommended for Newborns. Our Petite (40x36") Backdrops are recommended for Newborn over-head prop shots.

Backdrop/Floors Measurements May Vary
Due to the nature of our products, printed items may have 2" difference in width/height. Fleece backdrops will have 3-4" of overall shrinkage on all sides due to the curing process and hemmed edges.

Color Variation With Mixed Materials:
Colors may vary slightly when ordering the same design on different material. If you are planning to use the same design together, we recommend ordering the same material at the same time and in the same size to ensure a match.
When purchasing the same design in two different materials and/or sizes for a set, you are knowingly accepting this risk of the colors not matching.
No refunds, exchanges or returns will be allowed in the event that your set does not match.

Do you ship Internationally?
Yes, we do ship World Wide! International Shipping is available at check out. If you are unable to select a shipping option for some reason, please email us so we can assist: FancyFabric@outlook.com
*Please note additional fees may be charged at delivery as an International Customer which are separate from us.

Customs Duties/Taxes/Fees:
We are located in the USA. If you are an International Customer; you may have to pay Duties/Taxes or Fees (which are separate from us, and will be determined and charged by your Country based on the Imported Goods you ordered and your Country's Postal Laws for Importing Goods Internationally. We do our best to help by marking the value reasonably low. For further questions or assistance with any fees or charges, we recommend contacting your local postal office.
Any returned mail due to not being collected or fees not being paid will be responsible for the postage due to re-ship the order.

PO Box Shipping Address/APO:
USPS is the only shipping carrier that can ship to PO Box Addresses (as well as APO/AP Box Address, etc). We can not ship Mat Floors PO Box or Box Shipping Address. A physical address is required.
Additional Fees may incur due to your address needing to be corrected in transit.

What is the difference between Poly Paper, Fleece and Wrinkle Free Fabric?
Our Poly Paper backdrops are high quality, synthetic coated paper with a glare-free, matte surface and excellent print quality; they're not wrinkle free but, the cost effective alternative to our Wrinkle Free Fabric Backdrops. 
You can setup your Poly Paper Backdrop by carefully clamping it to your backdrop stand, taping with painters tape (use caution when using tape) or tacking it to your wall and, it can be stored by being hung or rolled like a poster.

Our Wrinkle Free Fabric Backdrops are a specially designed, stretchy, soft, poly-cotton blended fabric that's super easy to use, set up, store and travel with. This is the ideal backdrop if you desire a product with durability, longevity and ease of use. These backdrops are cut by hand and DO NOT have finished edges.

Fleece backdrops are similar to sweatshirt material on the inside, with a soft subtle fuzzy texture. They are slightly stretchy, and have finished, hemmed edges. This does result in 1.5-2" of shrinkage on all sides. This material is vibrant and can also be easily folded for storage and stacking.

Our Fabric and Fleece Backdrops can be set up by clamping it to your backdrop stand, taping or tacking it to your wall and, can be stored away by folding it like a t-shirt.
You can throw your fabric backdrop in the dryer for a few minutes prior to use for an even more smooth finish.

Printed Backdrop/Mat Floor Orientation:
Our Products are all listed using the US Customary Measurement System, and will print in "landscape" orientation, as pictured in the square and rectangular Backdrop crop. 
Measurements using the symbol: " are measured in inches.
Measurements using the symbol: ' are measured in feet.
Our Printed Backdrops/Mat Floors are listed width x height.
Example: An 84x60" design would be 84 inches wide (horizontally across) and 60 inches tall (vertically).
A 7x5' Floor is 7 feet wide, 5 feet tall.
The main image shown is a low resolution image of how the Printed Backdrop or Mat Floor will print in a 60x60" or 8x8' crop.
The rectangular image of the Design shows a low resolution example of how the rectangular crops will print. 

How long before my order ships?
Printed Backdrops: Our Printed Backdrops are custom made to order and they will take 1-2 weeks to process before shipping.
Please allow 2 weeks from when your order was placed for your order to ship.
Shipping is with USPS Priority Mail.
Unexpected delays may occur during major Holidays or major Sales.
We are unable to control delays in shipping.

Mat Floors: Our Mat Floors are custom made to order and take 2-3 weeks processing before shipping via UPS or FedEx Ground. International orders will ship via USPS and can take 10-21 business days to deliver in addition to the processing time. Unexpected delays may occur during Holidays. Mat Floors are unable to be shipped to PO Box addresses. We are unable to control delays in shipping.

Posing Fabrics/Wraps: Shipping will be automatically combined if you purchase Fabric Printed Backdrops and Posing Fabrics/Wraps in the same order; your Fabrics/Wraps will ship in 1-2 weeks with your Fabric Printed Backdrop via USPS Priority Mail. International orders will ship via USPS and can take 10-21 business days to deliver in addition to the processing time.
For orders with only Posing Fabrics/Wraps your order will ship within 1-3 business days via USPS Priority Mail. International orders will ship via USPS and can take 10-21 business days to deliver in addition to the processing time. We are unable to control delays in shipping.

Clawfoot tubs: Our Clawfoot tub props ship within 1-3 business days via UPS. We are unable to control delays in shipping once in transit.

Processing or Shipping Delays:
Unfortunately, unexpected delays can occasionally occur in transit which are out of our control. Typically the delayed mail will still deliver, so unfortunately we can not replace or refund delayed orders until after a claim has been filed and the claim has been investigated and closed by USPS and the item has been considered lost.
For US customers, if it has been 7 days from when your USPS Priority order has shipped please contact us so we can assist in filing a missing mail search.
Once it has been 15 days from when the order has shipped, we can then assist in filing a claim with USPS. USPS can take 7-15 days to investigate the claim. If USPS closes the claim and determines the item is lost, at that time we can assist in replacing or refunding the order.

Unexpected delays can occur during natural disasters/heavy storms and during major US Holidays.
Mail can also be delayed for P.O. Box addresses, and those who live in rural areas.
During Major US Holidays Mat Floors will process in 2-3 weeks.
We are unable to control delays in shipping.

International Orders can also commonly experience delays in transit. Because it is not unusual for International Mail to experience delays, and the mail will typically be re-routed and delivered; we do require 90 days from shipping before we can replace or refund any missing International Order.

Please email customer service at FancyFabric@outlook.com if you need assistance expediting an order.
Please reach out before placing your order if you have questions regarding our processing times, as your order cannot be canceled once placed.

Expediting Orders:
We do offer expedited printing on 60" Poly Paper Backdrops with a $50 expedite fee. We offer expediting when available on fabric and fleece backdrops with a $25 minimum expedite fee, but the overall fee varies based on the size of the order and how soon it needs to leave the facility. Fabric & Fleece are quoted on a case by case basis. With expediting we require 3 business days to process the order from the date the order is expedited; shipping is in addition to this and is with USPS Priority Mail. Expedited Postage is available for an additional fee.
Mat Floor orders are unable to be expedited and can take 2-3 weeks for Domestic orders to process before shipping.

Please email FancyFabric@outlook.com prior to placing your order to see if we are able to assistance in expediting your order.

We are not always able to accommodate every request due to the nature of our products being custom made to order and requiring time to process and ship.
Additional fees may apply. We are unable to control delays in shipping.

Items Damaged During Transit or Defective or Mis-Printed Product Received:
For any misprinted or item damaged in transit, we are happy to replace the order with the same design/size/material once proof of damage/misprint is received. Photos of damage/defect must be submitted, defects/damages must be submitted within 30 days of the item being delivered.
As part of our re-print policy for damaged poly paper Backdrops, the customer must agree to hold onto the damaged packaging and backdrop material for 30 days and in the event that you or us are contacted by USPS you must submit the damaged packaging and backdrop in person to your USPS to obtain a PS Form 3831.
If your order was received damaged or defective, please send us an email at FancyFabric@outlook.com within 30 days of delivery.

I only received part of my order, do my items ship separately?
The following items will ship separately due to the different type of materials different packaging required for each.
Any RTS (ready to ship) items purchased in the same transaction with items of the same material will automatically ship together to combine shipping. If you wish to have the ready to ship items ship separately additional shipping fees may incur.
Poly Paper Backdrops: Poly Paper can ship only with other Poly Paper Backdrops in a 61in. x 3in. x 3in. cylinder shipping tube. All other items will ship separately. 
Printed Fabric Backdrops, Rooms, Posing Fabrics, Wraps, Wooden Bowls: Printed Backdrops and Posing Fabrics/Wraps will automatically be combined to ship together. 6 foot, 7 foot and 8 foot tall Fabric Backdrops will ship separate from all items as they print on a different printer in a different lab.
Any Mat Floor in a "Room" will ship separately from the Backdrops.
Wooden Bowls will automatically be combined to ship with small Fabric orders (orders containing 1 Printed Fabric Backdrop, 1 Posing Fabric, or 1 Wrap).
If you do not wish to combine shipping please email: Fancyfabric@outlook.com additional postage fees may apply for the separate shipping.
Mat Floors: Our Mat Floors can only ship with other Mat Floors placed in the same order. Our Mat Floors ship from a separate warehouse and shipping can not be combined with other items. Any Mat Floor in a Room will be shipped separately from the Backdrops.
Wool Flokati Rugs: Our 100% Wool hand-made Flokati Rugs will ship separate from all other items in your order.
Shipping will only be combined (automatically) for International orders that also contain Printed Fabric Backdrops, Posing Fabrics and/or Wraps (Poly and Mat Floors will ship separately).

Different Between Carpet Top Mat Flooring and Neoprene Mat Flooring:
Mat flooring with a carpet top has a tightly woven exhibition style carpet top. It has a slight texture to the top. The bottom is a rubber material. It is thick and durable and is stored rolled or laid flat. They print in sizes 5x4' through 10x8'. We do not recommend using this type of flooring for cake smashes as the frosting and dye that is in the frosting is difficult to remove from the topping and may stain.

Neoprene Mat Floors are also a durable photography Floor. They are foldable (we recommend folding with the printed part on the outside) and can be used in cake smashes because the topping is a lot different and cleans easier. We recommend using a stain remover and cleaning right away, care recommendations are listed in the description on our website. This material is sort of like a mouse pad material. It can print the designs slightly cooler toned because of the raw material it prints on.

Do you take custom requests?
We do not design Backdrops on request, and are unable to alter a design on our website. We do print custom images onto our Backdrop material provided by the customer, if you would like to have a custom design printed please email us at FancyFabric@outlook.com Additional fees may apply.

Copyright Information
All of our backdrop and floor design images are copyrighted under Fancy Fabric and Props Inc. They may not be duplicated, used in digital backdrops, used to make designs, reprinted, or copied in any form without written consent from Fancy Fabric and Props Inc. If you decide to do so, legal action will be taken.

Still have questions?
Contact us at FancyFabric@outlook.com for any other questions you may have! 

Office Hours:
Monday-Friday 8:00am - 4:30pm PST
Excludes all major Holidays